Return and Refund Policy

This policy applies to purchases from SME GLOBAL.

Contact: support@smeglobal.uk

Cancelling your order

For online orders delivered to the United Kingdom, you may cancel your purchase without giving a reason within 14 days after the day you receive your goods.

To cancel, email support@smeglobal.uk with your order number and a clear statement that you wish to cancel. You do not need to wait for our approval to exercise your cancellation rights.

After notifying us, you must send the goods back within a further 14 days.

Returning items

Please package items securely and retain proof of postage. You may inspect and try on clothing as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Please include any original packaging and tags where possible. Missing packaging alone does not remove your statutory rights.

Change-of-mind return postage: [SPECIFY WHETHER SME GLOBAL OR THE CUSTOMER PAYS].

Any customer-paid return costs must be disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Refunds

For a valid cancellation, we will refund the returned goods and, where the entire order is cancelled, the cost of our least expensive standard outbound delivery option. Additional charges for premium delivery are not refundable under the cancellation right.

Refunds are issued to the original payment method, without a refund fee, unless you expressly agree otherwise.

We will refund you within 14 days of receiving the returned goods or evidence that you sent them back, whichever occurs first. Your payment provider may require additional time to display the credit.

Faulty, damaged or incorrect goods

If your item is faulty, damaged or does not match its description, contact support@smeglobal.uk. Include your order number and details of the problem; photographs can help us assess it.

UK consumers generally have a 30-day short-term right to reject faulty goods for a refund. Further rights to repair, replacement, price reduction or refund may apply after that period.

Exchanges

For a different size or colour, email us to discuss availability and the return process. This does not limit your right to cancel or request a refund where applicable.

Your rights

Sale items have the same statutory protections as full-price items. Nothing in this policy excludes or restricts your legal consumer rights.